🛡️ Safe Gaming

heyvip Responsible Gaming — Your Safety Is Our Priority

heyvip believes gaming is an enjoyable form of entertainment. We make sure you play safely within your limits — because your wellbeing matters most.

21+ and above

What Is Responsible Gaming and Why Does It Matter

Responsible gaming means enjoying gaming consciously, in a controlled way, and for fun. At heyvip we encourage all our players to see gaming purely as entertainment — not as a way to earn money. The fun and excitement that gaming brings is the real reward.

Hundreds of thousands of players in Bangladesh enjoy our platform every day. We want to make sure that enjoyment never turns into addiction. That is why heyvip provides multiple protection tools and guidelines to help you stay in control at all times.

Remember: responsible gaming does not mean giving up the fun — it means keeping that fun lasting and healthy. heyvip is always by your side.

Important Reminder

Gaming is never a solution to financial problems. The outcome of every game depends entirely on chance — no strategy or method guarantees a win.

heyvip's Commitment

We serve only those aged 21 and above, and we provide 24/7 support in Bengali for any issue.

Our Protection Tools and Features

heyvip provides these tools to ensure you game safely.

Self-Exclusion

You can temporarily close your account for a set period if you choose. Options range from one week up to a permanent closure. This gives you the chance to take a break.

Deposit Limits

Set a daily, weekly or monthly deposit limit. Once set, it takes effect immediately. Increasing a limit requires a waiting period, but it can be lowered right away.

Session Time-Out

Set a time-out from 24 hours up to 30 days. During this period you will not be able to log in to your account. Your account will be reactivated automatically once the period ends.

Gaming History Review

View your complete gaming history, win and loss statistics, and deposit and withdrawal records at any time. Stay aware of your own gaming patterns.

Bet Limit Setting

Set a maximum amount on how much you will wager in a single session or in a day. If you reach this limit, the system will automatically alert you.

24/7 Support

Our Bengali-language support team is ready for you any time, day or night. For any concern related to gaming, speak directly with us via live chat.

Warning Signs

Please seek help if you notice any of the following signs in yourself:

  • You feel the urge to bet more in order to win back money you have lost
  • You are hiding your gaming from family or friends
  • You are unable to focus on daily tasks, studies or work
  • You feel restless or irritated when asked to stop gaming
  • You are spending money set aside for essential expenses on gaming
  • You cannot end a gaming session and keep returning to it
  • You experience sleep problems or mental stress because of gaming

The Golden Rules of Healthy Gaming

Following these simple rules keeps gaming enjoyable at all times:

  • Only play with money you can afford to lose without affecting your daily life
  • Set a time limit and budget before each session and stick to them
  • Take regular breaks — avoid playing for long stretches at a time
  • Do not play when you are angry, upset or after drinking alcohol
  • Do not treat gaming as a substitute for spending time with family and friends
  • After a win, stick to your plan rather than placing larger bets out of excitement
  • Gaming is entertainment — it is not a source of income, keep that in mind

Details of Limits and Control Tools

You can set these protection options at any time from your heyvip account settings page:

Tool Name Time Period Time to Take Effect Cancel / Change
Deposit Limit (Daily) Per day Immediate (when lowering) / 7 days (when increasing) Can be lowered at any time
Deposit Limit (Weekly) Per week Immediate (when lowering) / 7 days (when increasing) Can be lowered at any time
Deposit Limit (Monthly) Per month Immediate (when lowering) / 7 days (when increasing) Can be lowered at any time
Session Time-Out 24 hours to 30 days Instant Automatically reactivated when period ends
Self-Exclusion (Temporary) 1 week to 1 year Instant No changes before period ends
Self-Exclusion (Permanent) Indefinite Instant Request through support required

To set these tools, go to your account settings page or contact our live chat support directly.

Age Limit and Minor Protection

To play at heyvip you must be 21 years of age or older. This is a rule on our platform that cannot be broken. Age is verified at registration and identity documents may be requested in any case of doubt.

If there is a minor in your household, make sure they cannot access your heyvip account. Keep your login details secure and do not share them. If needed, use parental control software on your device.

For Ages 21 and Above Only

We strictly prohibit gaming by minors. Please cooperate with us to prevent any unauthorised access.

Financial Protection and Advice

Financial awareness is an important part of responsible gaming. At heyvip the minimum deposit is ৳100 and the minimum withdrawal is ৳500. These limits help you manage your activity carefully.

Our advice is to never game with borrowed money or by breaking into your savings. Only spend money that falls within your entertainment budget. Deposits and withdrawals can be made quickly via bKash, Nagad, Rocket and Upay — so the convenience of transactions should never be a reason to exceed your budget.

Remember: the outcome of every game is random. No previous win or loss influences the next result.

If You Need Help Contact Us

Live Chat Support

Our responsible gaming specialist team is ready to serve you in Bengali, 24 hours a day, 7 days a week. For any concern or issue related to gaming, speak with us directly via live chat — we will help you without judgement.

  • Instant response
  • Conversation fully in Bengali
  • Full privacy protection
  • Help setting account limits

Contact by Email

In addition to live chat, you can also contact us by email. You can send requests related to responsible gaming, account limits or self-exclusion by email.

Email: [email protected]

Gaming addiction is a health condition. Please also seek advice from a professional mental health specialist if needed.

Responsible Gaming FAQ

Log in to your heyvip account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a time period and confirm. Alternatively, contact our 24/7 live chat support — we will set it up for you.

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase a limit, a 7-day waiting period applies — this is intentional to prevent impulsive decisions.

All gaming is completely suspended during self-exclusion. Our support team will assist you with withdrawing any balance remaining in your account. Contact us via live chat for details.

At heyvip, the account holder is fully responsible. To prevent minors from accessing your account, keep your login details private, use a password lock on your device, and log out after every session. If you notice any suspicious activity, inform us immediately.

Yes, you can set deposit limits, bet limits and session time-outs all at the same time. This provides greater protection. We recommend using multiple layers of controls together.

Gaming addiction is a mental health condition and treatment is available. In Bangladesh, contact the mental health department of your nearest hospital for mental health services. The heyvip support team can provide initial guidance and point you in the right direction.

Play safely,
enjoy the fun

Use the responsible gaming tools at heyvip and enjoy your favourite games safely. Our support team is always ready whenever you need them.

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For players aged 21 and above only. Play responsibly.